New College Oxford asked Langford & Chamberlayne for advice on updating their bespoke decorated china which was no longer produced and very dated in style. The proposed new china was for use in the Senior Common Room and also for the Hall. In addition, the china needed to be identifiable to each location.
Langford & Chamberlayne had several meetings with the relevant people in the College who had an input in to the style and quality of china required for both locations, and helped to identify the College Crest to be used along with a Scroll.
Churchill’s Alchemy Ambience Fine China is a UK premium made product which is very elegant and stylish. Samples were provided and New College were very happy to use the Ambience range for the Senior Common Room. To keep with the quality and style, it was proposed to use the Alchemy White Fine China in the Hall which comes with a neat rolled edge giving excellent chip resistance in a very busy location. The final touch was to use a different coloured crest in the Hall from the SCR.
Langford & Chamberlayne worked very closely with Churchill and the College throughout this project and this resulted in all the requirements of New College being met.
“I have used Langford & Chamberlayne for over 16 years. Our recent purchase of fine china dinnerware in the second half of 2015 summed up to me what Langford & Chamberlayne is all about, that is: understanding the customerís specifications and delivering excellent quality products. The material, finish, design and durability of our new fine china dinnerware are perfect in all our product specifications, and our expectations were met with an outstanding accuracy. We believe that the success of a service philosophy depends on continuous communication to service improvement. We had nine meetings with Guy Chamberlayne (the Director) to discuss our needs and wants, designing logos, and examining samples etc. etc. etc.!
Guy can truly understand the customer’s needs and wants; he has the flexibility to adapt to customers new requirements, the ability to keep promises on a consistent basis and the willingness to help and enhance customers purchasing decisions in order to provide what is needed. In short, Langford & Chamberlayne’s product and service focus always guarantees outstanding products and excellent service exceeding customer expectations”
Hassan Hamed, Head Butler
- Regular customer meetings
- Supply samples as requested
- Supply fired bespoke decorated samples
- Final customer meeting to confirm products & badges
- Produce & deliver finished decorated china